Frequently Asked Questions


Do you sell to Canadians?

Yes we do! Please click here for more information. 

The prices on our website are listed in USD.

 

Do you sell to the public?

Yes we do! Place your order and we will ship it to you.  Check out some happy customers here.

 

Can I pay with VISA/Mastercard Debit?

Yes! You can do this by using Paypal to check out and enter your card information through the Paypal portal.

 

What do I do once I get my worms?

You can find all relevant information regarding worm care here.

 

Do you have any requirements / contracts?

Absolutely not! We don’t require any contracts and there is no minimum order. Simply order as much or as little as you need.

 

I would like to purchase wholesale.  Where can I get prices?

We gladly offer wholesale pricing to people buying more than 100,000 nightcrawlers at a time.  If this is you, please call us at 1-855-469-6767.

If you would like smaller quantities such as 10,000 nightcrawlers, the best way to do that is to purchase 5 boxes of our 2000 large crawlers.

 

Is the ice-pack toxic?

We use non-toxic ice gel to make our ice-packs.  Don’t worry, it’s not harmful to the worms.  Please dump out all contents of the box and replace with clean dirt/bedding if the ice-pack leaked.

 

What is your return policy?

We do not accept any returns.  More information here.

 

Help! I’ve entered in the wrong shipping address.

As you know, we are shipping LIVE product.  It is critical that you get your shipping address correct so that the worms will arrive to you with as little transit time as possible.  If you have entered in the wrong shipping address, please get in contact with us immediately so that we can change your order BEFORE it ships out.  Once the order ships, there isn’t much that can be done.

 

I’ve got more questions! How can I get in touch?

We’d love to hear from you.  You can email us or call us.

 

Last updated: March 27, 2017