Refund Policy


We do not offer returns on Live Bait.

However we have a live delivery guarantee.

To be eligible for a refund of a defective product, the product must be delivered on first delivery attempt and you must notify us within 24 hours of the delivery time. If after 24 hours we cannot offer a refund or exchange.

To complete your refund, we require a receipt or proof of purchase and photos showing spoiled of perishable items delivered.

Refunds (if applicable)
Once your refund is received, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  This usually takes 3-6 business days before it shows on your account.

Late or missing refunds (if applicable)
If you haven’t received your credit after ten business days, please contact your credit card company and your bank.  It may take some additional time before your refund is officially posted.
If you’ve contacted both your credit card company and your bank, you still have not received your refund, please contact us at

Shipping (if applicable)
To return your product, you should mail your product to: 500 Northwood Street Windsor Ontario CA N9E 4Z2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.